Legal notice

Contents:

Definitions
Identity of the Entrepreneur
Applicability
The Offer
The Agreement
Right of Withdrawal
Consumer Obligations during the Reflection Period
Exercise of the Right of Withdrawal by the Consumer and Associated Costs
Obligations of the Entrepreneur in Case of Withdrawal
Exclusion of the Right of Withdrawal
The Price
Fulfillment of the Agreement and Extra Warranty
Delivery and Execution
Continuing Transactions: Duration, Termination, and Renewal
Payment
Complaints Procedure
Disputes
Additional or Deviating Provisions

Article 1 - Definitions
In these terms and conditions, the following definitions apply:

Supplementary Agreement: An agreement where the consumer acquires products, digital content, and/or services in relation to a distance contract, and these products, digital content, and/or services are supplied by the entrepreneur or a third party based on an arrangement between the third party and the entrepreneur.
Reflection Period: The period within which the consumer can exercise their right of withdrawal.
Consumer: A natural person who is not acting for purposes related to their trade, business, craft, or professional activity.
Day: Calendar day.
Digital Content: Data produced and delivered in digital form.
Continuing Contract: A contract for the regular delivery of goods, services, and/or digital content over a certain period.
Durable Medium: Any tool, including email, that allows the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation or use for a period aligned with the purpose for which the information is intended, and that allows unaltered reproduction of the stored information.
Right of Withdrawal: The possibility for the consumer to withdraw from the distance contract within the reflection period.
Entrepreneur: The natural or legal person who offers products, (access to) digital content, and/or services remotely to consumers.
Distance Contract: An agreement concluded between the entrepreneur and the consumer as part of an organized system for the remote sale of products, digital content, and/or services, where exclusive or partial use is made of one or more means of distance communication up to and including the conclusion of the contract.
Model Withdrawal Form: The European model withdrawal form included in Annex I of these conditions. Annex I does not need to be made available if the consumer does not have a right of withdrawal regarding their order.
Means of Distance Communication: A method that can be used for concluding a contract without the consumer and entrepreneur being physically present at the same time.

Article 2 - Identity of the Entrepreneur
SBT B.V.
KVK: 0730715648
VAT number: BE0730715648
Address: Lobulckstraat 3, 9880 Aalter, Belgium
Phone number: +31 850 132 744
Email address: info@sbt-lab.com
Availability: Monday to Friday from 08:30 to 17:00

Article 3 - Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate before the distance contract is concluded how the general terms and conditions can be viewed and that they will be sent free of charge as soon as possible at the consumer's request.
If the distance contract is concluded electronically, the text of these general terms and conditions can be made available electronically to the consumer in such a way that they can be easily stored on a durable medium. If this is not reasonably possible, the consumer will be informed where they can read the general terms and conditions electronically, and that they will be sent free of charge by electronic or other means upon request.
If, in addition to these general terms and conditions, specific product or service conditions apply, the second and third paragraphs apply accordingly. In the event of conflicting conditions, the consumer can always invoke the most favorable applicable provision.

Article 4 - The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
The offer includes a complete and accurate description of the offered products, digital content, and/or services. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. If the entrepreneur uses images, they will be a true representation of the offered products, services, and/or digital content. Apparent mistakes or errors in the offer are not binding for the entrepreneur.
This website may contain typographical errors, and the colors and descriptions of the depicted products may differ from reality.
Every offer contains sufficient information to make it clear to the consumer what their rights and obligations are when accepting the offer.

Article 5 - The Agreement

The agreement is concluded, subject to the provisions in paragraph 4, at the moment the consumer accepts the offer and meets the stipulated conditions.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the consumer may dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
The entrepreneur may, within the bounds of the law, obtain information about whether the consumer can fulfill their payment obligations, as well as other facts and factors important for responsibly concluding the distance contract. If the entrepreneur has valid reasons based on this investigation not to conclude the contract, they are entitled to refuse an order or application or to attach special conditions to its execution.
At the latest upon delivery of the product, service, or digital content, the entrepreneur will provide the following information to the consumer in writing or in such a way that the consumer can store it on a durable medium:
a. The address of the entrepreneur’s business where the consumer can lodge complaints;
b. The conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. Information about guarantees and existing after-sales service;
d. The price, including all taxes of the product, service, or digital content, the costs of delivery if applicable, and the method of payment, delivery, or execution of the distance contract;
e. The requirements for terminating the agreement if it has a duration of more than one year or is of indefinite duration;
f. If the consumer has a right of withdrawal, the model withdrawal form.
In the case of a continuing transaction, the provision in the previous paragraph only applies to the first delivery.

Article 6 - Right of Withdrawal

For Products:

The consumer can withdraw from an agreement regarding the purchase of a product during a reflection period of at least 14 days without giving any reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but the consumer is not obliged to provide one.
The reflection period mentioned in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer who is not the carrier, receives the product, or:
a. If the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by them, receives the last product. The entrepreneur may, provided they clearly inform the consumer before the ordering process, refuse an order for multiple products with different delivery times.
b. If the delivery of a product consists of multiple shipments or parts: the day on which the consumer, or a third party designated by them, receives the last shipment or part;
c. In the case of agreements for regular delivery of products over a certain period: the day on which the consumer, or a third party designated by them, receives the first product.

For Services and Digital Content Not Delivered on a Physical Medium:

The consumer can withdraw from a service agreement and an agreement for the supply of digital content not delivered on a physical medium during a reflection period of at least 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but the consumer is not obliged to provide one.
The reflection period mentioned in paragraph 3 starts on the day after the agreement is concluded.

Extended Reflection Period for Products, Services, and Digital Content Not Delivered on a Physical Medium if Information on Withdrawal is Not Provided:

If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the reflection period ends 12 months after the end of the original reflection period determined in accordance with the previous paragraphs of this article.
If the entrepreneur provides the information referred to in the previous paragraph within 12 months after the start date of the original reflection period, the reflection period expires 14 days after the day the consumer receives that information.

Article 7 - Consumer Obligations during the Reflection Period

During the reflection period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product. The guiding principle here is that the consumer may only handle and inspect the product as they would in a physical store.
The consumer is liable for any reduction in the product's value resulting from handling the product beyond what is permitted in paragraph 1.
The consumer is not liable for a reduction in the product's value if the entrepreneur did not provide them with all legally required information about the right of withdrawal before or at the time of concluding the agreement.

Article 8 - Exercise of the Right of Withdrawal by the Consumer and Associated Costs

If the consumer exercises their right of withdrawal, they must notify the entrepreneur within the reflection period by phone or by emailing SBT. The consumer must include the return form when returning the product.
As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer must return the product or hand it over to (an authorized representative of) the entrepreneur. This is not required if the entrepreneur has offered to collect the product themselves. The consumer has complied with the return deadline if they send back the product before the reflection period has expired.
The consumer must return the product with all supplied accessories, if reasonably possible, in its original condition and packaging, and in accordance with the entrepreneur’s reasonable and clear instructions.
The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
The consumer bears the direct costs of returning the product unless the entrepreneur has not stated that the consumer must bear these costs or the entrepreneur indicates they will bear the costs themselves.
If the consumer withdraws after first expressly requesting the provision of the service or the supply of gas, water, or electricity that is not ready for sale in a limited volume or quantity during the reflection period, the consumer owes the entrepreneur an amount proportional to that part of the obligation fulfilled by the entrepreneur at the time of withdrawal, compared to the full performance of the obligation.
The consumer does not bear any costs for the performance of services or the supply of water, gas, or electricity that is not ready for sale in a limited volume or quantity, or the supply of district heating, if:
a. The entrepreneur did not provide the consumer with the legally required information about the right of withdrawal, the reimbursement of costs, or the model withdrawal form; or
b. The consumer did not expressly request the start of the service or supply of gas, water, electricity, or district heating during the reflection period.
The consumer does not bear any costs for the full or partial supply of digital content not delivered on a physical medium if:
a. They did not expressly agree to the commencement of the contract before the end of the reflection period;
b. They did not acknowledge losing their right of withdrawal upon giving their consent; or
c. The entrepreneur failed to confirm this statement by the consumer.
If the consumer exercises their right of withdrawal, all supplementary agreements will be terminated by operation of law.

Article 9 - Obligations of the Entrepreneur in Case of Withdrawal

The entrepreneur will refund all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without undue delay and within 14 days following the day on which the consumer notifies them of the withdrawal. Unless the entrepreneur offers to collect the product themselves, they may wait with the refund until they have received the product or until the consumer provides proof that they have returned the product, whichever comes first.
The entrepreneur will use the same payment method for the refund that the consumer used unless the consumer agrees to a different method. The refund is free of charge for the consumer.
If the consumer has chosen a more expensive delivery method than the cheapest standard delivery, the entrepreneur does not have to refund the additional costs for the more expensive method.

Article 10 - Exclusion of the Right of Withdrawal
The entrepreneur may exclude the following products and services from the right of withdrawal, but only if the entrepreneur clearly states this in the offer or at least before concluding the contract:

Products or services whose price is dependent on fluctuations in the financial market that the entrepreneur cannot control and that may occur within the withdrawal period;
Agreements concluded during a public auction. A public auction is defined as a sales method in which products, digital content, and/or services are offered by the entrepreneur to the consumer who is personally present or has the opportunity to be personally present at the auction under the direction of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content, and/or services;
Service agreements, after full performance of the service, but only if:
a. The performance has started with the consumer's explicit prior consent; and
b. The consumer has declared that they lose their right of withdrawal once the entrepreneur has fully performed the contract;
Package travel as referred to in Article 7:500 of the Dutch Civil Code and agreements for passenger transport;
Service agreements for the provision of accommodation, if the contract specifies a certain date or period of performance and the purpose is not residential, goods transport, car rental services, or catering;
Agreements related to leisure activities, if the contract specifies a certain date or period of performance;
Products made to the consumer’s specifications that are not prefabricated and that are produced based on an individual choice or decision by the consumer or that are clearly intended for a specific person;
Products that spoil quickly or have a limited shelf life;
Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
Products that, after delivery, are irrevocably mixed with other products due to their nature;
Alcoholic beverages whose price was agreed upon at the conclusion of the contract but which can only be delivered after 30 days, and whose actual value depends on fluctuations in the market that the entrepreneur cannot influence;
Sealed audio or video recordings and computer software whose seal has been broken after delivery;
Newspapers, magazines, or periodicals, except for subscriptions to them;
The supply of digital content not delivered on a physical medium, but only if:
a. The performance has started with the consumer's explicit prior consent; and
b. The consumer has declared that they lose their right of withdrawal by agreeing to the commencement of the contract.

Article 11 - The Price

During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates.
Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market beyond the entrepreneur’s control, with variable prices. These fluctuations and the fact that any prices mentioned are target prices will be stated in the offer.
Price increases within 3 months after the conclusion of the agreement are only permitted if they result from legal regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
a. They result from legal regulations or provisions; or
b. The consumer has the right to terminate the agreement with effect from the day the price increase takes effect.
The prices stated in the offer of products or services include VAT.

Article 12 - Fulfillment of the Agreement and Extra Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of reliability and/or usability, and any existing legal provisions and/or government regulations on the date the agreement was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.
Any extra guarantee provided by the entrepreneur, their supplier, manufacturer, or importer does not limit the legal rights and claims that the consumer can assert against the entrepreneur under the agreement if the entrepreneur fails to fulfill their part of the agreement.
Extra guarantee means any commitment by the entrepreneur, their supplier, importer, or manufacturer in which they grant the consumer certain rights or claims that go beyond what is legally required if they fail to meet their part of the agreement.
Conditions for Promotions:
a. The availability of samples provided during the online campaign offering free samples of SBT Cosmetics applies only to individuals residing in the Netherlands. Samples from these campaigns will not be shipped to other countries.
b. Discount Conditions:
- The discount is not valid in combination with other offers and discounts.
- SBT reserves the right to exclude product categories from the promotion at any time.
- The discount applies only to items/products and/or categories mentioned in the promotion.
- Discount codes are personal. You may not share your personal discount code with others.
- Personal discount codes can only be used once per customer. It is not possible to use a personal discount code multiple times for personal use or to share it with others.
- Upon return, the discount will be forfeited.

Article 13 - Delivery and Execution

The entrepreneur will exercise the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
The place of delivery is the address that the consumer has provided to the entrepreneur.
Subject to what is stated in Article 4 of these general terms and conditions, the entrepreneur will execute accepted orders promptly, but no later than 30 days, unless another delivery period has been agreed upon. If the delivery is delayed or if an order cannot be executed or can only be partially executed, the consumer will be notified within 30 days of placing the order. In this case, the consumer has the right to terminate the agreement at no cost and may be entitled to compensation.
After termination in accordance with the previous paragraph, the entrepreneur will promptly refund the amount that the consumer has paid.
The risk of damage to and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated by the consumer, unless explicitly agreed otherwise.

Article 14 - Continuing Transactions: Duration, Termination, and Renewal

Termination:

The consumer may terminate an agreement that has been entered into for an indefinite period and that involves the regular delivery of products (including electricity) or services at any time, subject to agreed termination rules and a notice period of no more than one month.
The consumer may terminate an agreement that has been entered into for a fixed period and that involves the regular delivery of products (including electricity) or services at any time, at the end of the fixed term, subject to agreed termination rules and a notice period of no more than one month.
The consumer can terminate the agreements mentioned in the previous paragraphs:
a. At any time and not be limited to termination at a specific time or during a specific period;
b. At least in the same way they entered into the agreement;
c. Always with the same notice period as the entrepreneur has stipulated for themselves.

Renewal:
4. An agreement entered into for a fixed period that involves the regular delivery of products (including electricity) or services may not be automatically extended or renewed for a fixed period.
5. Contrary to the previous paragraph, a fixed-term agreement for the regular delivery of daily, news, and weekly newspapers and magazines may be automatically extended for a maximum of three months, provided the consumer can terminate the extended agreement at the end of the extension with a notice period of no more than one month.
6. A fixed-term agreement that involves the regular delivery of products or services may only be automatically extended for an indefinite period if the consumer may terminate it at any time with a notice period of no more than one month. The notice period is no more than three months if the agreement involves the regular, but less than monthly, delivery of daily, news, and weekly newspapers and magazines.
7. A limited-term agreement for the regular delivery of daily, news, and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) will not be automatically renewed and ends automatically after the trial or introductory period.

Duration:
8. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless the reasonableness and fairness prevent termination before the end of the agreed term.

Article 15 - Payment

Unless otherwise stated in the agreement or additional conditions, amounts owed by the consumer must be paid within 14 days after the start of the reflection period, or if there is no reflection period, within 14 days after the conclusion of the agreement. In the case of an agreement for the provision of a service, this period starts the day after the consumer receives confirmation of the agreement.
The consumer has the duty to report any inaccuracies in the provided or stated payment details to the entrepreneur without delay.
If the consumer does not fulfill their payment obligations in a timely manner, they are, after being notified by the entrepreneur of the late payment and given a 14-day period to comply with their payment obligations, liable for the statutory interest on the amount still due, and the entrepreneur is entitled to charge the extrajudicial collection costs incurred. These collection costs amount to a maximum of 15% for outstanding amounts up to €2,500, 10% for the next €2,500, and 5% for the following €5,000, with a minimum of €40. The entrepreneur may deviate from the stated amounts and percentages to the benefit of the consumer.

Article 16 - Complaints Procedure

The entrepreneur has a well-publicized complaints procedure and handles complaints in accordance with this procedure.
Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.
The consumer must give the entrepreneur at least 4 weeks to resolve the complaint in mutual consultation. After this period, a dispute arises that is subject to the dispute resolution procedure.

Article 17 - Disputes

Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.

Article 18 - Additional or Deviating Provisions
SBT may run promotions. SBT reserves the right to exclude product categories from a promotion at any time. The discount only applies to products and/or categories mentioned in the promotion. Promotions are valid online only in our own webshop, unless otherwise stated.
All of our discount codes cannot be used in conjunction with other discount codes or promotions. You are responsible for entering the received and/or issued discount codes. A personal discount code is personal. You may not share a personal discount code with others. Gift Cards are never included in promotions or discount offers. Upon return, the discount will be voided.
It is not possible to apply or deduct discount codes for (already) placed orders afterward. For the calculation of shipping costs, the order amount after applying the discount code is decisive.
Is a discount code not working? Then contact us via the contact form.

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